Last Modified: March 2025
The prior version of our privacy policy (dated January 8, 2019,) is available upon email request to privacy@wi-tronix.com January 8, 2019
Protecting your information is our priority. The services that Wi-Tronix, LLC and its parents, subsidiaries, members, officers, agents, representatives, employees, affiliates, successors, and assigns, (collectively, hereinafter “Wi-Tronix,” “Company”, “we, “our”, “us”) provides to you are subject to this privacy policy (“Privacy Policy), which govern your access to and/or use of the website (www.witronix.com) and/or use of any mobile versions and/or applications, content, products, services and any sites Wi-Tronix may have now and/or in the future (collectively, the “Services”). The terms and conditions described in this Privacy Policy relate to your access and use of the Services and how information about you is used and shared. By accessing or otherwise using the Services, you agree to the terms and conditions of this Privacy Policy.
By using the Services in any manner, you indicate to Wi-Tronix that you have read and accept our Privacy Policy and consent to the data practices described in this Privacy Policy. If you do not accept this Privacy Policy or do not meet or comply with the provisions set forth herein, then you may not use the Services. If you do not agree or are legally unable to agree to this Privacy Policy, then do not use the Services.
Updates to Privacy Policy: We may update or change this Privacy Policy from time to time by posting the revised Privacy Policy on the Services. We will update the ‘Last Modified’ date above and may provide you additional forms of notice of modifications and/or updates as appropriate under the circumstances. The revised Privacy Policy is effective immediately upon posting. You agree to be bound by any such revisions. You should periodically visit this page to determine the current terms of our Privacy Policy. If you disagree with any changes to this Privacy Policy and do not wish your information to be subject to the revised Privacy Policy, you will need to stop using the Services. Your continued use of the Services after any modification to this Privacy Policy will constitute your acceptance of such modifications and/or updates.
Public Website and Content: Wi-Tronix provides the information contained in the publicly accessible portion of the Services (“Public Content”) for informational purposes only. Wi-Tronix strives to keep the Public Content current but cannot guarantee its ongoing accuracy. Services described on general information pages of the Service are illustrative of services Wi-Tronix offers and provides. Actual services and products may vary from the descriptions shown and are subject to a separate agreement between the parties.
INFORMATION WE COLLECT
When you use the Services, we collect information from you when you (a) use and/or access the Services, (b) register as a customer of Wi-Tronix through separate agreements, (c) open and/or respond to our emails, (d) contact Wi-Tronix, and/or (e) visit any page online that displays our content. Wi-Tronix appreciates that you care how information about you is used and shared. Before you share any personally identifiable information with Wi-Tronix, please be aware of how we collect, use, store, and share information. The information we gather about users of the Services enables us to provide you with the services and products you seek and helps us personalize and continually improve the Services. Here are the types of information we gather:
Information You Give Us on the Public Website: We receive and may store any information you enter on the Service or provide us in any way. For example, you provide us with information when you submit an inquiry, download a document, or interact with the website in other ways. We may ask you to provide us with certain personally identifiable information, such as your name, email address, employer, or interests. Some of the information we ask you to provide us is mandatory and some is voluntary. If you do not provide the mandatory information requested for a particular activity, you will not be permitted to participate in that activity.
Information You Give Us on the Private (Restricted) Website: In addition to the information listed for the public website, when you log onto the private (restricted) website (“Private Website”), you will be providing a username and password, which is linked to one of our customers. As part of your activities on the Private Website, you may be providing other information, including personally identifiable information. The information you provide on the Private Website is governed not only by this Privacy Policy but also the contract between Wi-Tronix and your employer. For further information on what information is being provided, you should contact your employer.
Automatic Information: We receive, analyze, and store certain types of information whenever you interact with the Services. For example, we may collect the IP address used to connect your computer to the Internet, your email address, information about your browser and operating system, the ‘Uniform Resource Locators’ of the websites you visit before and after the Services, and information about how you move around the Services.
Cookies and Social Media Connectors: We may place cookies and other anonymous identifiers on your computer to prevent fraud, to personalize your experience on the Services, to collect and store this information so that we can improve the Service, and to market our services and products. We designed features of our Services to let new visitors anonymously learn about our products and services without revealing their identities. For these new visitors, the only information we collect online is from cookies, pixel tags or similar devices, which provide limited data, such as the date, time and areas of our Services that were visited, interactions on the Services, and the Web path/domain where the visitor came from. Wi-Tronix uses this information only to recognize you and hold information during your visit to the Services. This general information allows us to serve visitors better by continually improving the Service and making it more convenient. In certain cases, you can choose not to provide us with the information, for example by setting your browser to refuse to accept cookies, but if you do, you may be unable to access certain portions of the Services. We may not be able to customize the Services’ features according to your preferences.
Our website uses social media connectors. They are social media buttons, such as Facebook, Twitter and LinkedIn you see on our website or blog posts that allow you to connect and learn more about us and interact with us, our users and marketing partners. We reserve the right to use technological equivalents of Cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.
These social media third-party providers may combine your information with other information they have about you. The Personal Information that is shared with them will be governed by the third-party provider’s privacy policy and will apply to any Personal Information Wi-Tronix may access through the third-party provider.
Some content or applications, including advertisements, on the Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use Cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used and we are not liable for any third party providers, acts or omissions. If you have any questions about an advertisement or other targeted content, you should contact the third party provider directly.
We use Google Analytics, which is an analytics service provided by Google LLC. (US). To learn more about Google Analytics please click on the links below.
https://support.google.com/analytics/answer/7318509?hl=en
https://policies.google.com/technologies/partner-sites
https://support.google.com/analytics/answer/6004245
You may opt-out of Google Analytics for display advertising or customize Google display network ads by managing your privacy controls on Google’s website.
Information from Other Sources: We may combine information you provide us with information from third parties to correct our records, personalize your experience, for internal analytics, geo-location tracking and general flow purposes, our targeted marketing efforts or to enhance our services in other ways. This may include, but is not limited to, information from Google, Facebook (via Facebook ads), LinkedIn and other service providers.
Aggregate: We may collect non-identifying and statistical information about the use of our Services, such as how many visitors visit a specific page, how long they stay on that page and which links, if any, they click on. This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual.
Device Data: We use device data, which is information concerning a device you use to access, use, and/or interact with the Services, such as operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.
Other Tracking Technologies: We may supplement information you provide to us with information from other sources, such as information to validate and/or update your address, payment card and/or other demographic information. This information is used to maintain the accuracy of information on our Services and for internal analysis. We may also use clear gifs, pixel tags and web beacons, which are tiny graphic images placed on website pages and/or in our emails that allow us to determine whether you have performed specific actions and are further used to track online movements of our users. In contrast to Cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on web pages. We do not tie the information gathered by clear gifs to your personally identifiable information.
HOW WE USE THE INFORMATION
Information about our users is a critical part of our business. We will not sell that information to others, but we may share user information with others in the following ways:
General Use: We use information collected as described in this Privacy Policy to provide you with the information and/or content that you have requested, and, in some cases, to contact you about our products, features and/or services. We also use the information collected to take the following actions:
The information collected in the aggregate enables Wi-Tronix to better understand your use of the Services and to enhance your enjoyment. If you use the Services, you agree to receive certain communications from us including but not limited to the following:
Customer Service. Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email, telephone, or virtual meeting as you may elect. When you communicate with us over the phone or via virtual meeting, your calls and video may be recorded and transcribed using Salesforce Service Cloud Voice or Microsoft Copilot and analyzed for training, quality control, reference material and sales and marketing purposes. During such calls we will notify you of the recording via either voice prompt, script or other recording indicator/popup and advise you of our privacy policies.
Parties with whom we may share your information:
With Authorized Third-Party Service Providers: We may employ other companies and individuals to perform functions on our behalf, such as analyzing data, providing marketing assistance, and operating or hosting the Services, and we may share your personally identifiable information with these parties (collectively the “Third Party Service Providers”). These services may collect information sent by a browser as part of a web page request, including Internet Protocol (“IP”) addresses, browser software, and/or clickstream patterns. If such Third Party Service Providers collect information, they do so anonymously without identifying individual visitors. However, we may link the information we record using tracking technology to personal information we collect. In addition, we may allow third parties who list services to use Cookies in connection with your use of the Services. We encourage our Third Party Service Providers to adopt and post privacy policies; however, the use of your personally identifiable information by such parties is subject to their privacy policies and is not subject to our control. We take your privacy very seriously, and we do not sell, rent, and/or otherwise provide your personally identifiable information to third parties for their marketing purposes. We will not share your personally identifiable information in ways unrelated to those described in this Privacy Policy without providing you with an opportunity to opt out of such use or otherwise prohibit such unrelated use.
Integrations and Third-Party Services. We integrate third-party Application Programming Interface (“API”) in connection with the Services that we offer you. The information collected by Wi-Tronix when using the API, is processed in compliance with this Privacy Policy. Information collected by third-party API partners is governed by their privacy policies and Wi-Tronix does not own or control those third parties.
To Parent or Affiliated Companies: We may share your personally identifiable information with our parent company, subsidiaries, or any other companies under common control, in which case we will require them to honor this Privacy Policy.
Legal Disclosures. Wi-Tronix will not disclose your personal information to third parties except as set forth in this Privacy Policy and in the following circumstances: (i) to investigate and defend Wi-Tronix members against any third party claims and/or allegations and/or otherwise to protect Wi-Tronix from liability, (ii) to investigate, prevent and/or take action regarding suspected and/or actual illegal activities, (iii) to assist government enforcement agencies, respond to a legal process and/or comply with the law, (iv) to exercise or protect the rights, property and/or personal safety of the users of the Services and/or (v) to protect the security and/or integrity of the Service.
Change of Ownership. If we sell or otherwise transfer part or all of Wi-Tronix or our assets to another organization (e.g., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation, etc.), your information such as name and email address, user content and/or any other information collected through the Services may be among the items sold and/or transferred.
YOUR INFORMATION CHOICES
We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Although we think that you benefit from a more personalized experience when we know more about you and what you like, you can limit the information you provide to Wi-Tronix. If you visit our Services and/or volunteer personally identifiable information, you can opt out of receiving notifications, and you may modify, update, and/or delete such personally identifiable information by contacting us at privacy@wi-tronix.com. Please be aware that even after your request for a change is processed, Wi-Tronix may, for a time, retain residual information about you in its backup and/or archival copies of its database. Please be aware that we may still email you non-commercial emails related to your account and your transactions through our Services. Following termination and/or deactivation of your account, Wi-Tronix may retain information (including without limitation your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. In some cases, if you choose not to provide Wi-Tronix with requested information, you may not be able to use and/or access all of our Services.
Receipt of Emails. We will not send you third party promotional emails without your permission. However, if you provide us with your email address, you agree to receive administrative emails from us that relate to your activity on the Services and announcements about new features or changes to the Services.
In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include ‘Do Not Track’ instructions.
Your California Privacy Rights. Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to receive: (a) information identifying any third-party companies to whom Wi-Tronix may have disclosed personal information to for direct marketing, within the past year; and (b) a description of the categories of personal information disclosed. To obtain such information, please email your request to privacy@wi-tronix.com and we will provide a list of categories of personal information disclosed within thirty (30) days after receiving such a request. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted in ways other than those specified above.
Children’s Privacy Issues. We do not knowingly collect or maintain information from anyone under the age of 13. Minors under the age of 18 may make inquiries on the Services only with the consent of a parent or legal guardian. Anyone making inquiries through the Services represents that he or she is 13 years of age or older and, if he or she is at least 13 but less than 18 years of age, that he or she has the consent of his or her parent or legal guardian to make such inquiries and interact with the Services. If you are aware of any instance where we have collected information from someone under the age of 13, or under the age of 18 without parent or legal guardian consent, please inform us immediately. By using the Services, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old to create an account and/or purchase the goods and/or services through the Services.
DATA TRANSFERS
Please be aware that our Services are subject to United States laws, including those governing privacy and security of your information. We may host and process data including your personal information outside of the country in which you are located, including without limitation in the United States. By using our Services, you agree and consent (and represent that you have the authority to provide such consent) to the information collection, use and sharing practices described in this Privacy Policy and understand that the laws of the United States related to the foregoing may differ from those of other countries and may not be as protective as the laws in the country where you reside.
SECURITY
When Wi-Tronix collects and stores your personally identifiable information, as outlined above, we use tools which may include ‘SSL’, passwords, and physical security to protect that information against unauthorized access and disclosure. Some of that information may be stored with “cloud-based” services. When you provide us with personally identifiable information, however, you acknowledge that, even with industry standard security measures in place, third parties might unlawfully intercept or access transmissions or private communications, including stored communications. We periodically review our information collection, storage and/or processing practices, including physical security measures, to guard against unauthorized access to systems. Because the internet is not a completely secure environment, Wi-Tronix cannot warrant the security of any information you transmit to Wi-Tronix or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. Please do your part to help Wi-Tronix. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Wi-Tronix, at all times. Please limit your access to your computer and/or mobile device and/or browser by signing off after you have finished accessing your account. We are not responsible for the functionality, privacy and/or security measures of any other organization.
HOW WE RETAIN YOUR PERSONAL INFORMATION
We will retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use and/or disclosure of your personal information purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with a user) for research or statistical purposes in which case we may use this information indefinitely without further notice. We may retain information (including without limitation your personally identifiable information) for a commercially reasonable time for backup, archival, audit purposes, and/or to comply with legal obligations, resolve disputes and enforce agreements. In some cases, if you choose not to provide us with requested information, you may not be able to use the Services. You can request further details of retention periods for different aspects of your personal information by contacting us.
Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized, or de-personalized information which we may retain indefinitely.
ACCESSIBILITY
If you are visually impaired, you may access this Privacy Notice through your browser’s audio reader.
OTHER WEBSITES AND SERVICES.
We are not responsible for the practices employed by any websites and/or services linked to and/or from our Services, including the information and/or content contained therein. Please remember that when you use a link to go from our Services to another website and/or service, our Privacy Policy does not apply to such third-party websites and/or services. Your browsing and interaction on any third-party website and/or service, including those that have a link on our Service, are subject to such third party’s own rules and/or policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your personal information. If you are using a third-party website and/or service and you allow them to access your personal information, you do so at your own risk.
HOW TO CONTACT US
If you have questions and/or comments about this Privacy Policy or if you no longer want Wi-Tronix to contact you, please notify us at privacy@wi-tronix.com . Your personal information may remain in our historical records. Any communication you send to Wi-Tronix by email or otherwise is, and will be treated as, non-confidential and non-proprietary.
NOTICE TO CALIFORNIA RESIDENTS (“Notice”)
To the extent the California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100 et. seq as amended by the California Privacy Rights Act (jointly “CCPA, as amended” or “CCPA”) is applicable, this Section is only applicable to you if you are a resident of the state of California (“California Residents”), and only applies to personal information for which Company is a “Business” (as defined in the CCPA, as amended). We collect this information for the purposes described in this Privacy Policy and we share this information as described herein. Company uses cookies as described in this Privacy Policy.
“Personal Information” means information that identifies, relates to, describes, could reasonably be associated with, or could be reasonably linked directly or indirectly with a particular California consumer or household. Personal Information does not include (i) publicly available information from government records; (ii) deidentified or aggregated consumer information; or (iii) information excluded from the scope of the CCPA, such as:
CCPA applies to Personal Information we collect from California Residents on or through our Services and through other means (such as information collected offline or in person). With respect to Personal Information for which you are a “Business” and Wi-Tronix is a “Service Provider,” as defined by the CCPA, please refer to the Master Service Agreement (MSA) and other applicable agreements which were concluded between you as a Business and Wi-Tronix as your Service Provider. When we act as a Service Provider, and process information on behalf of a Business, we process such Personal Information pursuant to a written contract and upon the Business’ direction and instructions. Because the service we provide is SaaS, the Business’ employees and authorized users may access and use the service, subject to our written contract and any applicable laws. That Business’ privacy policy applies to their collection of consumers’ (as defined by the CCPA) Personal Information and that Business’ agreement with us governs our use of and processing of Personal Information collected via SaaS and otherwise.
When we provide Services to our customers, we do so pursuant to a written agreement with them. As such, this Notice does not apply to the content that our customers and their employees and authorized users upload or make available to us for processing.
As a Business, we may need to collect certain Personal Information from you. If you do not provide the information that we ask for, we may not be able to provide you with the requested services. Sensitive Personal Information is a subset of Personal Information that requires greater security protections and standards of care in handling. For more information please click here and scroll to definition of “Sensitive Personal Information.”
RIGHTS OF CALIFORNIA RESIDENTS
If you are a California resident or are a California employee or contractor of Wi-Tronix, the CCPA provides you with specific rights regarding your Personal Information, subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us, or the security of our network systems.
These rights are explained below:
The CCPA defines “sharing” to include certain sharing of your Personal Information for purposes of serving you advertisements that are relevant to you based on your activity across our services and other sites (i.e., cross-contextual behavioral advertising). Like many companies, we use services that help deliver interest-based ads to you, and our websites and applications may use Cookies or similar technologies that allow advertising partners to collect your Personal Information for their use. If you wish to opt out of having your Personal Information sold or shared for cross-context behavioral advertising please click this link: “Do Not Sell or Share My Personal Information” and we will process your request.
Exercising Your Rights. If you’re a California resident or a California employee or contractor of Wi-Tronix and desire to exercise your CCPA rights, please contact us at privacy@wi-tronix.com or you can also send a request in writing to Wi-Tronix, 631 E Boughton Rd, Bolingbrook, IL 60440, USA.
If you are a California resident, employee or contractor and wish to opt-out of sharing your Personal Information or wish to limit the use of your Sensitive Personal Information, please click here to be redirected to the Opt Out email form.
You may be required to provide additional information necessary to confirm your identity before we can respond to your request, and we will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days from receipt of such request and will endeavor to respond within 45 days after receipt of your request, but if we require more time (up to an additional 45 days) we will notify you of our need for additional time. For requests that we not sell or share your information we will comply with your request within 15 days after receipt of such request. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm that the Personal Information relates to you.
Categories of Information Collected for a Business Purpose. During the past 12 months we have collected the following categories of information as a “Business” about California residents from the listed sources, used it for the listed business purposes, as defined by the CCPA, and disclosed it to the listed categories of third parties. CCPA defines “collected” as buying, renting, gathering, obtaining, receiving, or accessing any personal information pertaining to a consumer by any means, including receiving information directly or passively from the consumer, or by observing the consumer’s behavior.
When we make disclosures for a business purpose, we do so underwritten contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit selling or sharing of Personal Information and using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed Personal Information for a business purpose to the categories of third parties indicated in the chart here.
We obtain the categories of Personal Information listed above from the following categories of sources:
Categories of Information Collected and Sold for Commercial Purposes and/or Shared for Cross-Context Behavioral Advertising. During the past 12 months we have collected (as defined by the CCPA), the following categories of information about California residents from the listed sources, used it for the listed commercial purposes and cross-context behavioral advertising, as defined by the CCPA, and sold or shared it with the listed categories of third parties. Please note that as defined by the CCPA, a “sale” includes making a consumer’s Personal Information available for monetary or other valuable consideration. Wi-Tronix does not sell Personal Information for monetary consideration.
The CCPA defines “share” as “sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged” unless (i) you use or direct us to intentionally disclose your Personal Information or intentionally interact with one or more third parties; (ii) it’s needed to honor your opt-out request; or (iii) it’s part of an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which a third party assumes control of all or part of our business.
In the preceding twelve (12) months, Wi-Tronix has disclosed or shared Personal Information for a commercial or cross-context behavioral advertising purpose to the categories of third parties indicated in the chart here.
Contact Information
If you have any questions, comments, complaints concerning our privacy practices, or would like to Opt Out or limit use of your personal information please contact us by sending an email to privacy@wi-tronix.com or send correspondence via mail to:
Wi-Tronix
631 E Boughton Rd
Bolingbrook, IL 60440, USA
privacy@wi-tronix.com
To Opt Out please include the following in your email or written correspondence:
To help us process your request, please include the following information in your email to privacy@wi-tronix.com. By submitting the information below you will be exercising your Do Not Sell or Share My Personal Information right.
☐ California Resident
☐ California Employee or Contractor of Wi-Tronix
☐ Request to Know
☐ Request to Delete
☐ Request to Correct
☐ Do Not Sell or Share My Personal Information
☐ Limit Use of My Sensitive Personal Information
We may need to verify your identity before processing your request. Thank you for your cooperation.
We will attempt to respond to your request and to provide you with additional privacy-related information.