Some people don’t think of Rail as the most tech savvy industry, but they’re mistaken. The 21st century has seen the introduction of incredible technological advances across all modes of transportation. Why has rail been overlooked? Perhaps we take Rail for granted...

On March 3rd, 60 Minutes ran a segment focused exclusively on the rail accident in Cayce, South Carolina in early 2018, ultimately commenting on the Positive Train Control (PTC) rail safety system. The 60 Minutes segment painted a picture of neglect and unsafe...

The railroad industry is nearly 200 years old. I’ve spent my entire career in Rail. I worked my way up from technician to a leadership position, but the reason behind my love for the industry has remained the same: Rail is a connector. Of goods, of families, of lives....

Arthur C. Clarke said, “Significantly advanced technology is indistinguishable from magic.” Isn’t it incredible then, that today we live in a world of magic? The past two decades have seen one of the steepest increases in technological development in the history of...

Have any of you started using technology like a Fitbit or Nest and quickly lost interest because it wasn’t set up correctly, the user experience was off, or you weren’t able to see value right away? Oftentimes this happens because you aren't able to easily see how the...

It’s all about your customers. Everything in your business comes back to them. What are their needs? What will make their lives easier and more successful? How can your business provide the most value to them? Customer Success is all about working together with your...